Richard Conley: December 2009 Archives

Holiday Week Support

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The Centers for Learning and the Registrar's Office will be open normal hours (8:30 - 5:00) during the Holiday break (12/24 - 1/3) and will have staff accessible to assist users with any iSiS functionality questions.

  • Centers for Learning
    Southwick 3rd Floor (North)
    978-934-2946
  • Registrar's Office
    Dugan Hall, 1st Floor (South)
    978-934-2550

Faculty and Students are encouraged to contact either office for assistance with any iSiS self-service questions. 

 

The Information Technology Help Desk will be open reduced hours during the break.  They are Closed on 12/24, 12/31; Open on 12/28, 12/29, 12/30 from 10:00 2:00pm.  

  • Help Desk
    Olsen Hall, 1st Floor (North)
    help@uml.edu
    978-934-4357 (HELP)
    1-866-435-7437(1-866-HELP-HERE)

Users needing assistance logging-in (e.g. password resets) should first use the integrated password reset functionality within iSiS.  If additional assistance is requiried users must contact the Help Desk.  Please leave a message on their voicemail or email if support is needed off hours. 

While it was only a partial week, there have already been a significant number of users  logging into iSiS during the first few days of 9.0.   Through 12/6/09 there have been 357 faculty and 5613 students who have successfully logged into the new system.  

There have been relatively few issues reported in the last couple days. See the Known Issues blog entry to see the latest updates including recent fixes.

Students and Faculty are welcome to visit the Centers for Learning on North or the Registrar's Office on South if you need any personal assistance using iSiS 9.0.

The Administrative Systems Integration office is continuing to provide roving support to administrative users and is available for any academic department presentations. Deans and Chairpersons should contact Doreen Bray (x4777) if you'd like to schedule a demonstration or Q&A with your department.   A breakdown of the various support approaches is documented on the iSiS support web pages.

Last Update 1/05/2010 - 9:00am

We will post updated information here regarding major known iSiS 9.0 issues and their status.

 

OPEN ISSUES -  Confirmed issues that are being investigated by the technical team

  • Login -- Lowell has reported to UITS that some users are having troubles logging into ISIS.  The user believes they are typing the username and password correctly, but the system makes the user change their password.  Please post a comment if this is an issue you too have experienced as it is difficult for us to troubleshoot.
  • Update on Login Issues:  UITS has been able to replicate the issue and is investigating long term solutions.  In the meantime, if you experience this issue you may do either of the following: Hit your browser back button until the error message no longer displays or close the entire windows session and start the log in process again at http://isis.uml.edu 
  • Performance -- UITS continues to evaluate system performance issues.  Many users have reported increased performance, but there are still some experiencing slowness.  If you do experience iSiS being slow, please contact the HELP desk at help@uml.edu or at 978.934.4357 and give as much detail as possible (what process you were trying to complete, the page you were on and the time of day).  These details will allow us to better troubleshoot the issues.

 

RECENTLY CLOSED ISSUES -  Confirmed issues that have recently been updated and fixed.

  • Student Online Financial Account --  The display of student financial data was significantly different and causing some confusion for students.  This has been modified to make it more user friendly.
  • Performance -- UITS has improved the Advisor page to more rapidly load all advisees.  The performance was 91 seconds and is now 11 seconds for one advisor with over 1000 advisees.
  • Faculty Class Roster Update -- faculty now have the option to view students on the waiting list via their class roster.
  • Student Request for Official Transcript --  the link to request official transcripts wasn't appearing in the drop down, but is now available.
  • Permission Number Creations -  a processing error prevented the Registrar's Office from generating additional permission numbers.  This has been fixed.
  • Help links to UPK are now available via the 'Help' button within faculty and student self-service.  More improvements are coming, but this is at least now functioning. 
  • International Access   -- Links to self-service have been changed to fix a couple login issues.  The change will now allow users with international computer operating systems to access iSiS.    Additionally faculty self-service users will enter iSiS directly in the 'faculty center'. 

UPDATED 12/3/09 @ 9:45AM

The iSiS system is live.  Please use the login buttons on the isis.uml.edu web page to access the system.  

 

OFFICIAL GO LIVE ANNOUNCEMENT:   iSiS go live Announcement.pdf

Wednesday, December 2 at 6:00 PM

The iSiS system is live.  We are in the process of having the login buttons updated.  For immediate access you can login here:

Faculty Self Service

Student Self Service

Wednesday, December 2 at 4:00 PM

The iSiS system is going live today.  We have many business offices entering transactions and all is going well.  There are a couple self-service functions that are still being evaluated, but nothing that will keep us from going live today.    One enhancement that we had promoted was to have a useful 'Help' link -- our expectations were that it would be embedded within each self-service page, but it now appears this will not happen on day 1.  The UPK's are still available via the iSiS web page.      More information coming within the next couple hours.

 

Wednesday, December 2 at 11:30 AM

There continues to be much progress and we have a number of campus administrative staff confirming functionality.  There are still a few issues that are being addressed by the technical staff at the President's Office.   Until those issues are resolved we are delaying go-live of self-service access.  We will post more information as it becomes available.

 

Tuesday, December 1 at 8:15 PM

During campus testing a couple issues were discovered that required some technical fixes.  This included some campus updates to spam filters and some end-user security adjustments.  There is a database issue that has just been fixed, but requires a new round of testing to validate system functionality.  Campus testing will resume tomorrow morning.  Once testing is successfully completed we will open the system up for self-service access.  Thanks for your patience.

 

Tuesday, December 1 at 9:00 AM

The technical upgrade from ISIS 8.0 to iSiS 9.0 has been completed.  A few campus offices and self-service users will be validating data and conducting final testing today.  Assuming this final step all goes well then the system will be made available for all users by 7am tomorrow.

Faculty, staff, and students are encouraged to review the training tools available on the new iSiS web page.    There are quick videos (less than 5 minutes) available which demonstrate key functionality relative to this time of the academic cycle.  In particular:

  • how students can register for classes and:
  • how faculty can record grades

Go to http://www.uml.edu/enrollment/isis/Training.html for more information.   

About this Archive

This page is a archive of recent entries written by Richard Conley in December 2009.

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