Richard Conley: September 2012 Archives
NOTICE: Deans’ Quarterly Report by College – Sponsored Projects
There is a new report that has been placed out on the Academic Admin & PI dashboards in Summit called ‘Deans’ Quarterly Report by College – Sponsored Projects’. The report can be used by all who have access to the Academic Admin & PI dashboards in Summit. The report returns quarterly expenditure data based on the criteria that you select on the main page. Attached are instructions on how to run the report and retrieve the data.
NOTICE: Planned Maintenance Production Outage – Saturday September 22nd.
During the morning of Saturday, September 22, a maintenance event will occur in the Production South Street Shrewsbury Data Center. This event will result in multiple services being offline as noted below. This is an expansion of a normal monthly maintenance window. It has been expanded due to the amount of work required and the estimated time to complete
WHAT: All services housed in the production South Street Data Center will be unavailable.
WHEN: Saturday September 22, 2012 from 4:00 am until 12 noon.
WHY: Primarily UITS will be upgrading data storage software and introducing new equipment into the data center. These changes will provide enhanced performance and reliability for the applications in the data center.
IMPACT FOR FINANCE APPLICATIONS: From 4:00 am until noon on Saturday September 22, services in the Production, South Street, data center will be unavailable. This includes:
- Finance Production PeopleSoft (e*mpac)
- Summit Reporting
- ECRT (Effort Certification)
- E-mail to umassp.edu. We will not be able to respond to any e-mails for part or all of this downtime window.
Yesterday afternoon, at approximately 4:45 PM, the University Information Technology Services (UITS) data center experienced a software failure at the storage level of their infrastructure. Unfortunately, although they designed their systems to be redundant and able to withstand this type of event, that wasn’t the case in this situation. Although roughly half of the (redundant) servers were not directly impacted, users could still not access many of our applications. UITS escalated to the vendor immediately and their technical team was fully engaged to resolve the situation. Systems were starting to come up around 9:00 PM, that process continued for 1-2 hours. UITS and our Lowell campus resources will review this event thoroughly and will incorporate changes to systems and operations as appropriate.
All IT groups sincerely apologize for the inconvenience and disruption this event caused.
If you have suggestions on how Lowell can better manage these outages, please email our Administrative Systems Integration team at firstname.lastname@example.org