Apology for 9/10/12 Service Interruption
Yesterday afternoon, at approximately 4:45 PM, the University Information Technology Services (UITS) data center experienced a software failure at the storage level of their infrastructure. Unfortunately, although they designed their systems to be redundant and able to withstand this type of event, that wasn’t the case in this situation. Although roughly half of the (redundant) servers were not directly impacted, users could still not access many of our applications. UITS escalated to the vendor immediately and their technical team was fully engaged to resolve the situation. Systems were starting to come up around 9:00 PM, that process continued for 1-2 hours. UITS and our Lowell campus resources will review this event thoroughly and will incorporate changes to systems and operations as appropriate.
All IT groups sincerely apologize for the inconvenience and disruption this event caused.
If you have suggestions on how Lowell can better manage these outages, please email our Administrative Systems Integration team at firstname.lastname@example.org