Recently in Useability Category

 A Secret Even 007 Can Share:
How To Change Your Password In Collage
 
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You don’t have to work for the CIA or MI-6 to keep secrets and have passwords. Everyone from James Bond to James Taylor has passwords, including all of us right here at UMass Lowell. Those of course include your password for Collage.

When you took Collage training you should have been assigned a log-in and temporary password. You may or may not have changed that password. U.S. Astronomer, Clifford Stoll once gave this very sound advice “Treat your password like your toothbrush. Don’t let anybody else use it and get a new one every six months.” This blog entry will show you how to change your password.

  1. Log in to Collage using your username and current password.
    The Collage log in page is on-line: http://collage.uml.edu/servlet/action/login.page
    Please make sure to save/bookmark/make it a favorite for future use.

    log-in.jpg


  2. Once you are logged in, click on Preferences in the menu to the top right.


    preferences.jpg




  3. A pop-up window should open. Once it does click on User.

    preferences-pop-up.jpg


    preferences-user.jpg


  4.  This will give you the password change screen. Type in your old password followed by your new password and confirm the new password. Then hit apply.

    new-password.jpg

  5. If you are successful you should see this screen saying your preferences have been updated.

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  6.  Hit ok, and then close the original pop-up window.
    update-success2.jpg


  7.  Voila! Your password has been changed. It is also a good idea to log out and then log back in to Collage to make sure this work correctly.


  8. Please note the Collage Training Manual you should have received when you took the training also has these instructions listed on Chapter 1, Page 7. A pdf or word document of this manual is also available, if you’ve lost your copy. If you’d like one please e-mail webcontent@uml.edu

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9. If you’ve forgotten or lost your Collage username and or password these can be recovered and re-set. Just please contact the Web Content Team via our hot-line at 978-934-3875 or e-mail: webcontent@uml.edu

10. One last reminder:  please make your password something you can remember but also something that won’t be easy for others to figure out. There are no restrictions on length or characters etc.

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 THE END.







One Small Step: Selecting A Template For Success In Collage!

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Any journey has to begin with a single step. Just as Neil Armstrong’s walk on the moon began with “One small step…” so does your journey through Collage begin with the small step of selecting a template when you create a new task.

O.K. I know that sounds really cheesy, but it is true. Selecting a template when you create a new task is an often overlooked step in the process, and by not doing so it can leave you with a bunch of problems. Below you’ll see why selecting your department’s template is the first step in a “template for success” for using Collage.

1.    Sign In to Collage.
2.    Once you sign in you *should* be in your Inbox under Home. If not, click on the arrow and select Inbox.

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3.Click on New to create a new task from your Inbox.
 
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4.    A New Task pop up window will open.
 
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5.  Select the Template for your department from the drop down menu. This is very important – selecting the wrong template or not selecting one at all can cause problems with your task – as you’re about to see.

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5a. If you go past selecting a template you probably just hit next from this step of the creation of your new task.  

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6. You can type the first letter of your department to jump to that part of the alphabet, or use the arrow to scroll down through the entire list.

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  7.    Make sure to name the task something specific about what you plan to edit or do in the task. Notice: the red exclamation point indicates that this is required and you can not continue without naming the task.  Once you name the task the exclamation point will become a green check mark. Then add a description with more information about the edits, etc., you plan to make.

The more information you provide, the faster we can review and approve the content, and the faster it will go live. You can read more in the help us help you blog entry.

Once you’re done click next.

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8. Finish creating the task. You can add or remove editors and pages (assets) by clicking on next and following the directions; or you can just finish the creation of the new task by clicking on “Finish.” 

8a. If you need to add or remove users from the Edit or other states of the task – please review the removing or adding users blog entry.

8b. If you need help adding a new page (asset) to a task read the uploading a new document blog entry.


9. If you created the task correctly and selected a template this is what you should see inside your task. (Note: after completing creation of your new task – you still have to open it from inside your InBox by clicking on the task name.)

9a. Notice that there is a task template listed and the current state is listed as “Edit.”

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10. If you forget to select a template you should see something like this:

10a. Notice that instead of a template name you see *** Select the Template for Your Department *** and that rather than being in the edit state this task is in “Request”.

non-template-request.jpg


11. If this is the case you need to discard (delete) the task. Help with discarding the task can be found in the discarding a task blog entry.

If you have trouble discarding the task please call us for help either by e-mailing webcontent@uml.edu or by calling the Web Content Hot-line at 978-934-3875.

Also: if you are not listed on the template you selected, or you noticed there are people listed on it who no longer work in your department, – please alert us by e-mailing webcontent@uml.edu or by calling the Web Content Hot-line at 978-934-3875.


THE END.

Naughty or Nice? Making A Collage List & Checking It Twice!
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O.K. I know it’s only September and far too early to think about the winter holidays – so please excuse my holiday song reference. That said, today we’re making our Collage list and checking it twice; we’re gonna find out which tasks are naughty or nice!

The last thing you should do before marking a task done is to preview it and make sure it looks the way you want it to. We covered how to preview your page in Collage that in an earlier blog entry.


Here is a list of things to check before, during and after previewing in order to ensure a faster approval and publish (Nice!) and to lessen the likelihood that your task will be rejected and sent back to you for more edits (Naughty!).

Collage Checklist

  1. Microsoft Word is a no no.
Make sure nothing was pasted in from Microsoft Word, and no code from Word remains. If your text looks funny when you preview (wrong font, size color etc.) then chances are it’s a word issue. Unfortunately Word and similar programs "don't play nice" with collage and can cause a variety of errors and problems. Please type text directly into Collage or copy and paste first into either Notepad or WordPad and then copy and paste into Collage. This blog entry explains what do with Microsoft Word & Collage.

2.    Make sure all of your links work.
In Preview, click on the links and make sure they go where they’re supposed to. If you’re not sure if the links should open in a new or the current window or need other help with how to create a link, check out our blog entry on Internal vs. External Links.  This is also explained in the University’s style guide.

3.    Make sure all of your assets are checked in.
Collage is set up so that two people can not edit the same page at the same time. When you click on a page (asset) to edit it – Collage “checks it out” – think of it like a book at the library – no one else can check out the same book until you check it back in. It’s the same in Collage. If you see a padlock next to your name in the overview of your task – it means it’s checked out.

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We can’t approve a task until you have all of your assets checked in. There’s a blog entry on how to check in your locked assets as well.

4.    Make sure everything LOOKS right.
It sounds simpler than it is, but bear with me. Check to make sure the font sizes are the way you want them, the images are where you want them, and spelling and grammar etc. are all correct.

5.    Make sure the template isn’t broken.
The what you say? The template. If when you preview it looks like this with a big huge gap between the logo and header – then the template is broken.

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It instead should look like this (notice there's no big blue space):

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This can happen because of too much use of italics or if any image you added is too big. Everything you wanted to know about images and Collage is detailed in a blog entry.


6. Last but not least make sure you’ve added all of your Metadata.
Metadata is (among other things) what enables you to search the web to find what you’re looking for. If your page is missing metadata it won’t come up on search engines like Google and Yahoo and more and there could be other side effects. For example, metadata can be important when creating a new faculty or staff bio; or in news stories you need to have a Department selected in the metadata in order to know where to feed to.
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Have you never heard of Metadata before now? The "secrets" of using Metadata are "unlocked" in another blog entry.



Once you’ve checked off all of your items, previewed the page (s) and are satisfied that everything looks good, mark the task done - sending it down the line for approval. There are two ways to mark your part of the task done; - see the images below:

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THE END.
 







This preview is Rated G:
General Audiences – All Collage Ages Admitted!


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Coming Attractions: How To Preview In Collage!


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For some people it’s the best part of going to the movies: the coming attractions! While that may not be exactly the same case in Collage, the last thing you should do before marking your task done is to preview it – and make sure everything looks the way you want it to. This step by step guide will show you how to do just that!

The preview in Collage will show you what your page (s) will look like on the live website once they’re approved and published. You can also check for typos, make sure links work, etc.

1. The first step you should take in any Collage endeavor is to sign into Collage and create a new task. If you’re fuzzy on how to do this, then please follow the steps in this blog entry about adding users, which explains how to create a new task.

2. Once you've created the task, go into your Collage Inbox by selecting Home and Inbox. Then select the task you've just created and click on the blue name of it to open the task -  listed under task name, under Current Tasks and Notifications.

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3. Make your edits and save them. Once you finished making all of your changes and have saved and exited the editor, go into the Overview of your task.

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4. There are two ways to preview. You’ll notice in the overview of your task that there are two rectangular boxes – Assets and Affected Pages.

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4a. Assets are any item in Collage – Web pages, images, links, pdf, etc., anything you’ve worked on, uploaded etc. Affected pages are just that – any web page affected by these edits.  You’ll also notice that there is a column in the Affected Pages box titled “Preview” in which there is a little square next to each affected page.

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5. Click on each of these squares to preview each page to which you’ve made edits. In most cases it is best to preview one page at a time. Each preview will open in a new window.

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6. You can also preview the page from inside the Collage editor by clicking on the Preview tab next to edit.

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7. The preview will show up in the same window as the editor. Check to make sure everything looks fine. If you need to make more edits just click back on the edit tab to do so.

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8. Once you are satisfied that your previewed pages look good, mark the task done - sending it down the line for approval. There are two ways to mark your part of the task done - see the images below:

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The END.
Jumping To Hyperspace With Your Links: Don’t “Click Here”.

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O.k. what’s the first thing you think of when I say “hyperlink”? If you’re like me, (or a teen-age to middle-age boy) you probably think of Star Wars and “hyperspace”. The good news is the technology need not be anywhere near as advanced for a “hyperlink”.

So what’s a hyperlink? A hyperlink is a word, phrase, or image that you can click on to jump to a new document or a new section within the current document. Hyperlinks are found in nearly all web pages, allowing users to click their way from page to page. Chances are many of you have already made at least one of these; you can generally recognize them by the text being in a different color than the rest of the page (usually blue or red) and the words being underlined. If you’re looking for help on creating a link, creating an anchor link, or the differences between Internal and External Links – follow these links or check out the CMS Blog Archives.

So why can’t I use “click here”? 
Here’s the thing about hyperlinks – the text you use with them is very, very important. Search Engines like Google, Yahoo, Bing etc. use the text as a basis for what the link goes to. So if you say “click here” or “for more information” etc. then it thinks that’s the name of the page that you are linking to. Entering in your Metadata on all of your pages is also important in this regard. It’s also proper web etiquette to hyperlink this way rather than to say “click here” etc.

Notice in the paragraphs above that there are five hyperlinks – linked to text that more accurately describes the pages they link to. It’s also not a good idea to write out the website address (http://www.uml.edu ) as your link – instead write out the name of the site University of Massachusetts Lowell and then hyperlink it. It’s also in the best interest of your visitors. Studies have shown that people visiting a website are more likely to click on a link that contains key words that describe where the link points to.

Hyperlinks can also be done as part of a bulleted or other type of list. Take, for example the About the University page from the UMass Lowell website:

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Each of those items in the list is a hyperlink.

By better hyper-linking your pages you will not only help your website be found more easily on Google and other search engines but will also help your users get to where they need to go faster and easier.

As always if you have any questions about this, or other Collage or web-related matters, please don’t hesitate to contact the Web Content Team. (See that? I just hyper-linked an e-mail address, too!) You can also call the Web Content Hot-line at: 978-934-3875.

THE END.
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So you’ve got a problem with Collage, or your website in general. Take a deep breath and relax – you are not alone and you’ve come to the right place!

Are you feeling adventurous and want to try to fix the problem yourself? If so, we’ve got a two-part step-by-step how-to guide on how to solve most common problems: Part 1 and Part 2.

However, if you’ve run into a problem that’s stumping you and need help then please contact the Web Content Team. The easiest way is by e-mailing webcontent@uml.edu or you can call the Web Content Hot-line at 978-934-3875 (extension 3875 on campus).

Before you e-mail or call it's best to have a few things ready – this should save us both time trying to figure out what’s wrong and fixing it. Information is key – and the more the better!

1.    Who are you and how can we best contact you? In an e-mail please make sure to tell us who you are and what e-mail and phone number to best reach you at. We’re aware that many people at the University work part-time or don’t have a set phone number etc. so just tell us how to best get in touch with you and when you’ll be at that location etc.

2.    What page are you having a problem with? Find the page you’re editing on the live site – http://www.uml.edu and copy and paste the web address into the same e-mail. For example if you were editing the About The College page for Arts & Sciences you’d copy and paste this url: http://www.uml.edu/College/arts_sciences/about.html

 
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3.    What’s the name of your task in Collage? Make sure to name your task something specific other than just – “Updates to Website”. (Adding notes to your task is a good idea, too). The more specific the name the easier it will be for us to find it – keep in mind while you may see only a couple of your own tasks – we see hundreds from everyone.

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3a. If you’re not sure what the task name is – go inside the task to the Overview and you’ll see it there at the top (as well as several other places). It’s also listed in your Inbox in Collage. It would also help to know what Task Template you are in – this too can be found in the Overview of your task.

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4.    It will also help us if you tell us what Internet (Web) Browser you are using. Are you using Internet Explorer, Firefox, or something else? This can be easily found at the top of any web page you open.

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5.    Did you get any error messages or see anything out of the ordinary that you haven’t seen before? Have there been any updates made to your computer since the last time you used Collage successfully?

6.    Last and perhaps most important is to send us a screen grab. This can be of whatever you’re seeing – an error message, grayed-out areas – whatever problem you are having. Here’s how to make a screen grab:

a.    On the page/screen you want to take a picture of hit Prt Scr or Prt Scn (some variation of “Print Screen”). This key is usually located on the top right of your keyboard.

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b.    Then inside an e-mail select edit and paste to paste the image into the e-mail.

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c.    If you’re unable to do this then you can paste the image into an image-editing program – the easiest is likely Microsoft Paint. On most computers this can be found by clicking on the Start button, All Programs – Accessories and then selecting paint.

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d.    A new window will open with the paint editor in it. Select edit and then paste to paste the screen grab image into paint.

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e.    Then go to the file menu and choose save as.

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f.    In the new window select Desktop (or another place which you would like to save the image to – remember where as you’ll need to go there later to add the image to an e-mail), type in a file name and select JPEG from the drop down menu. Then hit Save.

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g.    This will save the image to your desktop or wherever you’ve selected.

h.    In an e-mail attach this image and send it to us. If you’re using Outlook for e-mail and are unsure of how to do this – then this link will help you do that.


Voila! You’re done. I know this may seem like a lot of work – but in the end it should save us both a lot of time and headaches and get you back up and editing in Collage much, much faster.


Do you Google? How about Yahoo!? Perhaps your thing is Bing? These names of internet search engines have become common place in today's world. Did you know we have a UMass Lowell search engine too? Look on the homepage under Search UMass Lowell. Well the engine that drives our search engine is called Metadata. So whether you're wondering 'Where's Waldo?' or 'where are directions to M2D2?' the metadata is what enables the search to find what you're looking for, among other things. 


I’m going to cover adding metadata in three different types of files: a regular page, a news story and a faculty-staff bio. Metadata is required in every new page you create, and should be added to any pages with which you are responsible for editing. It is easiest to work on your metadata after making all of your edits to whatever page (asset) you're working on.

I’m going to assume you already know how to create a new task, open it and then click on a file to edit it. If not please go to this blog entry – and follow steps 5 through 14.


Adding Metadata to a regular web page.


1. Inside your new task click on the page you wish to edit (and add the metadata) by clicking on the highlighted blue file name – in this example it’s the default page for SLICE.

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2. Your typical edit window will open (please keep in mind it may look a little different than mine). Click on the Metadata tab two spots to the right of Save.

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3. A pop-up window will open. Some of these fields may be already filled out when you created the new page (sometimes the Name and Description). If not then please fill out these fields.
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4. Leave the Start date and Expiration date blank unless you wish for the page to go up at a certain time and come down – this is usually used on things like job postings or calendar events. If you do wish to do this – select the appropriate date from the drop down menu.

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5. Please ignore the Flash banner and index file drop down menu.

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6. Select your department from the drop-down menu. If your department is not listed here – please e-mail webcontent@uml.edu and request that it be added.
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7. Type in your Browser Title – this is what you want the top of the webpage to say on the live website.

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8. Type in your keywords separated by commas. Think like a person searching for this page or your department. Type in any word that you might consider typing into a search engine to find your page or department. For example, you can type in several variations on even UMass Lowell, University of Massachusetts Lowell, UML, etc.

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9. When you’re done hit o.k. You’ll get a window that says Metadata applied – again hit o.k.
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10. Now finish any edits you need to the page, mark it done and send it along for approval.
 
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Adding Metadata to a News Box Story.


Many departments have news boxes on their sites. To learn more about that – please read this blog entry: http://blog.uml.edu/cms/2010/02/updating-stories-in-a-news-box.html.

1.    The metadata box for a news-box story is similar to that of a regular page. Once you’ve finished editing your story and have saved it, click on the Metadata tab (similar to step #2 above).

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2.    A pop-up window will open. Some of these fields may be already filled out when you created the new page (sometimes the Name and Description). If not then please fill out these fields.
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3.    Leave the Start date and Expiration date blank unless you want the page to go up at a certain time and come down (this is usually used on things like job postings or calendar events). If you do wish to do this – select the appropriate date from the drop-down menu.
start-date-news.jpg

4.    Type in your Browser Title – this is what you want the top of the web page to say on the live website.
browser-title-news.jpg

5.    Select your department from the department list. You can scroll down using your mouse, or use the up and down arrow keys on your keyboard. If your department is not listed here, please e-mail webcontent@uml.edu and request that it be added.
dept.list-news.jpg


6.    Type in your keywords separated by commas. Think like a person searching for this page or your department. Type in any word that you might consider typing into a search engine to find this. For example, you can type in several variations on UMass Lowell, University of Massachusetts Lowell, UML, etc.
keywords-news.jpg


7.    Select your department from the drop-down menu. Again, if your department is not listed on this list – please e-mail webcontent@uml.edu and request that it be added.
department-news.jpg

8. Please ignore the Data Published and HomePage fields.
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9. When you’re done hit o.k. You’ll get a window that says Metadata applied – again hit o.k.
hit-ok-news.jpg


hit-ok-news2.jpg

10. Now finish any edits you need to the page, mark it done and send it along for approval.
 
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Adding Metadata to a Faculty/Staff Bio
Does your Department have standard Faculty/Staff bios set up? If so then here’s how to add the metadata to those files. Please keep in mind these types of files can be very slow to load – even for us – so please be patient.

1.    The metadata for a Faculty/Staff bio is also similar to that of a regular page. Once you’ve finished editing your story and have saved it again click on the Metadata tab (similar to step #2 above.)
metadata-tab-bio.jpg


2.    If you’ve ever created a new faculty/staff bio, then you’ve probably seen this already – because the person’s Lastname is required before the new bio can be marked as done. (Notice how the red exclamation point becomes a green check mark after a name is added).


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3.    As before, the name and description may have already been added when this file was created – if not then please add that information now.
bio-name.jpg

4.    Leave the Start date and Expiration date blank unless you wish for the page to go up at a certain time and come down – this is usually used on things like job postings or calendar events. If you do wish to do this – select the appropriate date from the drop down menu.
bio-start-date.jpg

5.    Type in your Browser Title – this is what you want the top of the web page to say on the live website.

bio-browser-title.jpg

6.    Type in your keywords separated by commas. Think like a person searching for this page or your department. Type in any word that you might consider typing into a search engine to find this. For example, you can type in several variations on even UMass Lowell, University of Massachusetts Lowell, UML, etc.

bio-keywords.jpg


7.    Select your department from the drop-down menu. If your department is not listed here – please email webcontent@uml.edu and request that it be added.
bio-dept-menu.jpg


8.    Last but not least select the Display order. This is the order that all of the bios will be displayed in. So for example, if you want your Department Chair to be first – make sure that number is lower than everyone’s in the metadata on their bios. Otherwise they default to an alphabetical listing.
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9.    When you’re done hit o.k. You’ll get a window that says Metadata applied – again hit o.k.
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10.  Now finish any more edits you need to make to the page, mark it done and send it along for approval.


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Voila! You're done.
Is your Collage not working right? It’s easy to get frustrated, this happens to all of us. Take a few deep breaths and then try these steps; if they don’t work then we’ll (hopefully) come to your rescue. You might consider these the “Usual Suspects” when it comes to problems with Collage. This is Part 2; for Java, Active X Controls and Pop-up Blockers check out Part 1.

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1. There are pop-up blockers inside many toolbars as well.
Google, Yahoo, and Bing are three of the most popular toolbars that are added to your internet browser. You may have added these without even knowing. They’re often included in the “fine print” of something you’re signing up for, and if you don’t un-check the box, they’re added automatically. They often appear with the company's logo and some sort of horizontal bar just above the space where you see the website. Notice in this version of Internet Explorer the Bing toolbar doesn't show up like Yahoo and Google's - more on that later.


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2. You can check to see which toolbars you have added by right clicking on an empty space on your browser – in this example the space above the Google toolbar.

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2a. You’ll be given a list of what’s enabled on Internet Explorer – as you can see Google, Yahoo and Bing’s toolbars are all listed and checked – meaning they’re enabled.

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3. Let’s start with turning off the pop-up blocker in the Google Toolbar in Internet Explorer.
a. Right mouse click on an empty part of the Google Toolbar.
b. From the menu select Google Toolbar Option…
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c. From the Toolbar Options window select Tools
d. Then un-check the Pop-up blocker and hit save.
iegoogletoolbar2.jpg
 

4. Yahoo explains how to un-block pop-ups from its own toolbar far better than I can – follow this link and read the image below to do so.

yahoo-popup.jpg

5. As for the MSN/Bing toolbar – I can’t find any documentation about its pop-up blocker – and as you can see from these pictures it doesn’t even show up normally in Internet Explorer (as opposed to Firefox where the Bing logo is displayed prominently – see below). Using Firefox, the pop-up blocker settings for the Bing Bar link to your browser settings - so as long as you've fixed that you should be all set.

bing-missing.jpg

Here's what the Bing Toolbar looks like in Firefox:
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6. So if you have this installed its best to just get rid of the Bing toolbar:
a.    Click on the little “X” to the left of the toolbar.
b.    From the Disable Add-on window select everything you’d like to disable and click Disable.
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7. You can also do this for Google and Yahoo:

a. Click on the little “X” to the left of their respective toolbars.
b. For Google choose whether to Disable the toolbar permanently or not and then hit Ok.
iegoogletoolbar-remove.jpg


7c. For Yahoo make your choices from the similar window and select Disable.
ieyahoo-remove.jpg


8. You can also remove them all at once by clicking on Tools, and then Manage Add-ons from the drop down menu.
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8a. In the new window, select Toolbars and Extensions and you’ll get this big list of programs listed alphabetically.
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8b. Find the appropriate toolbar from the list – in this case Google, Yahoo, and Microsoft and click on all the toolbars etc. names you wish to disable and select Disable all.
 
manage-addons3.jpg
9. Dealing with all of these toolbars in Firefox is pretty similar. Here’s what the various toolbars look like in Firefox. The big difference being the appearance of the bing toolbar that we discussed earlier.
firefox-toolbars.jpg


10. Again - you can check to see which toolbars you have added by right clicking on an empty space on your browser – in this example the space to the right of the word “help”. You’ll be given a list of what’s enabled on Firefox – as you can see Google, Yahoo and Bing’s toolbars are all listed and checked – meaning they’re enabled.

firefox-toolbars2.jpg
11. Some good news: it appears that the pop-up blocker is not included in the Google toolbar for Firefox. To see for yourself, follow step #3 on how we shut it off for Internet Explorer (it’s the exact same process). However when you get to the Tools section – the pop-up blocker is no where to be found.

firefox-google-popup-notthere.jpg

12. Yahoo is similar to Internet Explorer as well - please see step #4.

13. Bing's options link to that of Firefox. So as long as you completed the steps in step #5 in The Usual Suspects Part 1 you should be all set.

14. You of course can also remove them by once again “Managing the Add-ons” just as we did for Internet Explorer in step #8.

a.    Click on Tools, and then options from the drop down menu.

firefox-tools-options.jpg

14b.  In the new Options window, select General and then click on Manage Add-ons.
firefox-manage-addons.jpg

14c. Select "Extensions" and then find the appropriate toolbar from the list – in this case Google, Yahoo, and Bing and select Disable or Uninstall (or one then the other). Unfortunately you have to do these one at a time.
firefox-disable-google-toolbar.jpg

firefox-disable-bing-toolbar.jpg

firefox-disable-yahoo-toolbar.jpg

15. Are you having problems uploading? Whether it be pdf's, word doc's, images or more some browsers work better than others. Most versions of Firefox allow you to go through all the steps of uploading and then nothing appears in the folder you've chosen to upload to. If this is the case - try Internet Explorer and you should be able to upload.

16. There is one exception: If you're using Internet Explorer Version 8 or up, you'll need to add Collage to the "Trusted Sites" in order to upload. However you may need to be an Administrator to do this. If so you'll need to call the I.T. Help desk at ext. 4357 (HELP).

16a. Click on Tools.
ie-tools.jpg

16b. From the drop-down menu select Internet Options.
ie-options.jpg


16c. From the new Internet Options window click on the Security tab.
ie-options-window.jpg

16d. Then click on Trusted Sites and then the Sites button. Notice it says here some settings are managed by your system administrator.
trusted-sites.jpg

16e. Uncheck "Require Server verfication (https:) and add http://collage.uml.edu to the list of trusted sites. It should show up in the Websites list. Then close the window.
trusted-sites2.jpg

16f. If you do not have permission to do this the Trusted sites window will be grayed out and you won't be able to type there. If this is the case please call the I.T. Help Desk (ext. 4357 - HELP) and request this to be done.
trusted-sites3.jpg


17. If none of those solutions does the trick, there may be another program on your computer that's not playing nice with Collage.

Has anything been installed since the last time Collage worked correctly for you? What’s changed in between? Do you have AIM (AOL Instant Messenger) or anything like that on the computer? It could be one of these types of programs that are gumming up the works.

You can try removing these programs, or try another computer that doesn’t have these on it and see if it makes a difference.

18. If none of these steps to correct the “Usual Suspects” work, we may have to make a house call. Please contact the Web Content and Web Services teams at webcontent@uml.edu or call our helpline at 978-934-3875.

Please be as specific and detailed as possible when explaining your problem – and include some screenshots if possible.

You can give us your log-in and password over the phone and we can try logging in on one of our computers to see if we have a similar problem (if not it’s definitely something on your computer) or we can come for a visit and take a look at your computer in person.

For how to update your Java, Active X Controls and Pop-up Blockers please check out The Usual Suspects Part 1.







Is your Collage not working right? It’s easy to get frustrated, this happens to all of us. Take a few deep breaths and then try these steps; if they don’t work then we’ll (hopefully) come to your rescue. You might consider these the “Usual Suspects” when it comes to problems with Collage. This is Part 1; for the tools to solving the toolbar crisis (and more) please  go to The Usual Suspects - Part 2.

u-s.jpg


1. The problem could be your Java. Unfortunately Collage works best on, let’s say an “older version” of Java. To make matters even more fun – your Java is one of the things your computer may be set up to automatically update. So if you’re having problems try installing this: http://www.uml.edu/public_affairs/webservices/Java_Instructions.html

java1.jpg

java2.jpg
Another link you can try is this: http://www.uml.edu/java

java.jpg
1a. Follow the instructions and then re-start the computer and re-log into Collage.

2.    Is there an “Active X Control” or some sort of other message you get when you first log into Collage?

You probably think nothing of it and just X it out? It may appear as a pop up window or an extra line or something at the top of your screen. If so accept/install it instead - this may clear up your Collage problems. Don’t worry about doing this – if worse comes to worse we can roll back your computer to before you did this step. Learn more about Active X Controls.

activex.jpg


3. What Browser are you using? Internet Explorer 6 and 8, and the current version of Firefox all work for Collage. However Safari, Google Chrome and more do not. Download the latest versions of Internet Explorer or Firefox.


4. Make sure the pop-up blocker is off. Keep in mind there may be more than one pop-up blocker, so make sure to check that it is off on both your internet browser (Internet Explorer, Firefox etc.) and well as any toolbars you may have installed (Google, Yahoo, Bing, etc.)


5. Here's how to turn off the pop-up blocker:
If you’re using Firefox:
a. Click on tools.
firefox-popup1.jpg
b. From the drop down menu select Options.
firefox-popup2.jpg

c. Click on Content.
d. You can either un-check the Block pop-up windows or click on Exceptions.
firefox-popup3.jpg

e. Notice that “Block pop-up windows is checked. (If its not checked then you’re pop up blocker is already turned off).
firefox-popup4.jpg

f. If you chose to click on Exception then you’ll get a new pop-up window.
g. In it you’ll need to type in the web address for Collage – collage.uml.edu and then hit Allow. If Collage has already been added to this list you’ll see it in the list below.
firefox-popup5.jpg

h. Once you’re done hit OK on the Options window.
firefox-popup6.jpg



6.    If you’re using Internet Explorer:
a.    Click on Tools.
b.    From the drop-down menu, select Pop-Up Blocker and then Turn off Pop-Up Blocker.
c.    If you’re Pop-Up Blocker is already turned off this will say Turn On Pop-Up Blocker.
ie-popup1.jpg

d.    Another option is to select Pop-up Blocker Settings.
ie-popup2.jpg

e. Then you’ll need to type in Collage’s web address into the exceptions space, and hit add and then close.
ie-popup3.jpg

f.    Notice that once you hit add the address will appear in the list below.

ie-popup4.jpg


For the tools to solving the toolbar crisis (and more) please go to The Usual Suspects - Part 2.

Adding Formatting in Collage

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No one wants to read a huge block of text on the web. Visitors scan text looking for words that are important to them. Formatting can help visitors find those words and keep reading down the page.

In a previous post, we cautioned users not to paste directly from Word, but to paste the content into a text editor first. The only problem with this is that is strips out any formatting. Formatting can easily be added back in Collage.

In the toolbar, there is a button called “style.” style button.png

formatting2.jpgWhen you click on this, it gives a bunch of options, you only need to worry about the first six: normal, then 5 heading choices. The headings can be used to set off text as a subheadline or to highlight blocks of text. To the left is an example of what each heading looks like.

The other ways to set off text are by using bold and italics. A word of caution though, using blocks of italics can break the template, so use it sparingly. Also, you’ll notice that the underline option is grayed out. We recommend against using underlining on the web so as not to confuse visitors with hyperlinked text.

A previous entry titled “Step Away From the Spacebar“ gives tips on using indent, bulleting and tables to better format your pages.

The styles won't always show in your document the way they appear live. The best way to see how the page will look is to preview it by selecting the preview tab in your document.

If you make a mistake, simply highlight the text again and select "normal" under the style button. Now you can try again.

Give formatting a try and let us know if you run into any issues.

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This page is an archive of recent entries in the Useability category.

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