The Usual Suspects - How To Solve Common Problems in Collage - Part 2

Is your Collage not working right? It’s easy to get frustrated, this happens to all of us. Take a few deep breaths and then try these steps; if they don’t work then we’ll (hopefully) come to your rescue. You might consider these the “Usual Suspects” when it comes to problems with Collage. This is Part 2; for Java, Active X Controls and Pop-up Blockers check out Part 1.

1. There are pop-up blockers inside many toolbars as well.
Google, Yahoo, and Bing are three of the most popular toolbars that are added to your internet browser. You may have added these without even knowing. They’re often included in the “fine print” of something you’re signing up for, and if you don’t un-check the box, they’re added automatically. They often appear with the company's logo and some sort of horizontal bar just above the space where you see the website. Notice in this version of Internet Explorer the Bing toolbar doesn't show up like Yahoo and Google's - more on that later.


2. You can check to see which toolbars you have added by right clicking on an empty space on your browser – in this example the space above the Google toolbar.


2a. You’ll be given a list of what’s enabled on Internet Explorer – as you can see Google, Yahoo and Bing’s toolbars are all listed and checked – meaning they’re enabled.


3. Let’s start with turning off the pop-up blocker in the Google Toolbar in Internet Explorer.
a. Right mouse click on an empty part of the Google Toolbar.
b. From the menu select Google Toolbar Option…

c. From the Toolbar Options window select Tools
d. Then un-check the Pop-up blocker and hit save.

4. Yahoo explains how to un-block pop-ups from its own toolbar far better than I can – follow this link and read the image below to do so.


5. As for the MSN/Bing toolbar – I can’t find any documentation about its pop-up blocker – and as you can see from these pictures it doesn’t even show up normally in Internet Explorer (as opposed to Firefox where the Bing logo is displayed prominently – see below). Using Firefox, the pop-up blocker settings for the Bing Bar link to your browser settings - so as long as you've fixed that you should be all set.


Here's what the Bing Toolbar looks like in Firefox:

6. So if you have this installed its best to just get rid of the Bing toolbar:
a.    Click on the little “X” to the left of the toolbar.
b.    From the Disable Add-on window select everything you’d like to disable and click Disable.

7. You can also do this for Google and Yahoo:

a. Click on the little “X” to the left of their respective toolbars.
b. For Google choose whether to Disable the toolbar permanently or not and then hit Ok.

7c. For Yahoo make your choices from the similar window and select Disable.

8. You can also remove them all at once by clicking on Tools, and then Manage Add-ons from the drop down menu.

8a. In the new window, select Toolbars and Extensions and you’ll get this big list of programs listed alphabetically.

8b. Find the appropriate toolbar from the list – in this case Google, Yahoo, and Microsoft and click on all the toolbars etc. names you wish to disable and select Disable all.
9. Dealing with all of these toolbars in Firefox is pretty similar. Here’s what the various toolbars look like in Firefox. The big difference being the appearance of the bing toolbar that we discussed earlier.

10. Again - you can check to see which toolbars you have added by right clicking on an empty space on your browser – in this example the space to the right of the word “help”. You’ll be given a list of what’s enabled on Firefox – as you can see Google, Yahoo and Bing’s toolbars are all listed and checked – meaning they’re enabled.

11. Some good news: it appears that the pop-up blocker is not included in the Google toolbar for Firefox. To see for yourself, follow step #3 on how we shut it off for Internet Explorer (it’s the exact same process). However when you get to the Tools section – the pop-up blocker is no where to be found.


12. Yahoo is similar to Internet Explorer as well - please see step #4.

13. Bing's options link to that of Firefox. So as long as you completed the steps in step #5 in The Usual Suspects Part 1 you should be all set.

14. You of course can also remove them by once again “Managing the Add-ons” just as we did for Internet Explorer in step #8.

a.    Click on Tools, and then options from the drop down menu.


14b.  In the new Options window, select General and then click on Manage Add-ons.

14c. Select "Extensions" and then find the appropriate toolbar from the list – in this case Google, Yahoo, and Bing and select Disable or Uninstall (or one then the other). Unfortunately you have to do these one at a time.



15. Are you having problems uploading? Whether it be pdf's, word doc's, images or more some browsers work better than others. Most versions of Firefox allow you to go through all the steps of uploading and then nothing appears in the folder you've chosen to upload to. If this is the case - try Internet Explorer and you should be able to upload.

16. There is one exception: If you're using Internet Explorer Version 8 or up, you'll need to add Collage to the "Trusted Sites" in order to upload. However you may need to be an Administrator to do this. If so you'll need to call the I.T. Help desk at ext. 4357 (HELP).

16a. Click on Tools.

16b. From the drop-down menu select Internet Options.

16c. From the new Internet Options window click on the Security tab.

16d. Then click on Trusted Sites and then the Sites button. Notice it says here some settings are managed by your system administrator.

16e. Uncheck "Require Server verfication (https:) and add to the list of trusted sites. It should show up in the Websites list. Then close the window.

16f. If you do not have permission to do this the Trusted sites window will be grayed out and you won't be able to type there. If this is the case please call the I.T. Help Desk (ext. 4357 - HELP) and request this to be done.

17. If none of those solutions does the trick, there may be another program on your computer that's not playing nice with Collage.

Has anything been installed since the last time Collage worked correctly for you? What’s changed in between? Do you have AIM (AOL Instant Messenger) or anything like that on the computer? It could be one of these types of programs that are gumming up the works.

You can try removing these programs, or try another computer that doesn’t have these on it and see if it makes a difference.

18. If none of these steps to correct the “Usual Suspects” work, we may have to make a house call. Please contact the Web Content and Web Services teams at or call our helpline at 978-934-3875.

Please be as specific and detailed as possible when explaining your problem – and include some screenshots if possible.

You can give us your log-in and password over the phone and we can try logging in on one of our computers to see if we have a similar problem (if not it’s definitely something on your computer) or we can come for a visit and take a look at your computer in person.

For how to update your Java, Active X Controls and Pop-up Blockers please check out The Usual Suspects Part 1.



About this Entry

This page contains a single entry by Pueschel, Michael T published on March 23, 2010 9:10 AM.

The Usual Suspects - How To Solve Common Problems in Collage - Part 1 was the previous entry in this blog.

Where's Waldo? The Secrets of Search - Using Metadata is the next entry in this blog.

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